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Seamless Support addresses the complete “Information Technology Solution”.         Printable Version

Let Seamless Support integrate Hardware, Software, Network Service, SAN, and Mission Critical requirements into

one service call.

	HP Hardware and O/S Support
	HP-UX Software Products Support
	Professional Services

System Support Options are Flexible and Scalable. Options range from Basic Telephone support to High-Availability solutions. Let Seamless Support tackle hardware and software problems while you focus on daily business issues.

Comprehensive support during and beyond the warranty period

Our Seamless Support-UX Options let you increase the level of hardware and software support you receive during the warranty period.  And after your warranty has expired, you have the choice of either 1-year or 3-year coverage terms. depending on the options you select, you can receive:

	comprehensive, advanced support services with optional mission critical support
	full account support and an assigned support team
	upgraded hardware response time from warranty level
	support for your operating system and optional software applications
	installation and configuration services to meet growth challenges

Service features

Access to Seamless Support WEB Based Performance Reporting and Monitoring Tools.

·         Knowledge and information: Use multiple search methods to obtain technical information, as well as documents created and used by Seamless Support response center engineers.

·         Proactive notification: Subscribe to receive notifications in advance regarding issues in your environment.

·         Call submittal: electronically submit software and hardware questions to the Seamless Support response center, check the status of your calls, and add comments to open calls.

·         Software and patch management: Obtain a list of the latest patches and software updates.

·         Diagnostics and utilities: access information about diagnostic utilities and tools.

Toll-free phone-in assistance: with a single, toll-free telephone call, reach experienced Seamless Support professionals worldwide for assistance with hardware or software problems.

Fast, expert hardware and software service response for HP9000

With HP9000 System Support Options, you can choose from four levels of response time for your hardware and phone-in assistance:

	Platinum - 6-hour repair, 24 hours a day, 7 days a week, 365 days a year with on-site spares for hardware and a WEB Based on-site proactive support device with unlimited phone-in assistance.
	Gold - 4-hour on site response, 24 hours a day, 7 days a week, 365 days a year, spares at a local depot, and unlimited phone-in assistance.
	Silver - 4-hour response, unlimited phone-in assistance 24x7 next day parts.
	Bronze - 4-hour call back response during the work week and standard next day shipping on parts

Table 1. Standard System Support Options

*Seamless Support does not provide License To Use and Software Updates.  The Software updates must be purchased separately through Hewlett-Packard or your local HP Channel Partner.

Table notes:

For more information on these service features, refer to the technical datasheets for these options. Not all options are offered or priced with every HP supported product. Some of the hardware option features are included with the standard warranty for the product. Phone-in software assistance is available Monday through Friday, excluding Seamless Support holidays, during standard Seamless Support response center hours for all HP and selected non-HP software products. After hours 24x365 software support is available for selected operating systems, subsystems, and application software products. Refer to the Seamless Support price list for further details of products and coverage hours. An option with phone-in software assistance is highly recommended. When it is purchased on the highest-powered system on the order, additional systems on the order managed by the same system manager also receive phone-in software assistance as long as support options with LTU level of support has been purchased on those additional systems.

Installation and configuration services

With over 25 years of experience, Seamless Support can provide a wide variety of professional services to properly scope out your next project, assess the business impacts, and implement a total turn-key solution.  Seamless Support can coordinate and implement the installation, configuration, and testing of your systems, systems peripherals, and networks, minimizing disruption to your business operations.

	High Availability Planning
	Network Administration
	Infrastructure Assessment
	System Configuration & Administration
	Systems Consolidation
	HP9000 and HP3000 Installations and Upgrades
	Printer Installations and Repairs
	HP3000 and HP9000 Server Repairs

	Package Selection
	Migration Planning
	MC/ServiceGuard Installation
	MC/ServiceGuard Re-certification
	HP-UX O/S Installation
	HP Products Installations
	Kernel Tuning Assessment
	Performance Assessment